Successes and struggles with building web teams: a usability committee case study

Abstract

Purpose – The purpose of this case study is to raise issues and challenges with the formation and structure of web teams within libraries. Design/methodology/approach – The authors review the literature and reflect on their experience with web teams. Findings – The literature is scarce when it comes to discussions on building web and usability teams. However, using team formation theory can strengthen any sort of web team regardless of the exact nature of its formation and structure. Practical implications – This paper reviews and reflects on a list of team formation aspects that could be beneficial while building a web team. Originality/value – This case study fills a gap in the literature about how web and usability teams are formed and how team structure affects the success of the group. Keywords Libraries, Web teams, Usability, User experience, Committees, Academic libraries, Teams, User studies Paper type Case study