Successes and struggles with building web teams: a usability committee case study
Date
2013Metadata
Show full item recordAbstract
Purpose – The purpose of this case study is to raise issues and challenges with the formation and
structure of web teams within libraries.
Design/methodology/approach – The authors review the literature and reflect on their experience
with web teams.
Findings – The literature is scarce when it comes to discussions on building web and usability
teams. However, using team formation theory can strengthen any sort of web team regardless of the
exact nature of its formation and structure.
Practical implications – This paper reviews and reflects on a list of team formation aspects that
could be beneficial while building a web team.
Originality/value – This case study fills a gap in the literature about how web and usability teams
are formed and how team structure affects the success of the group.
Keywords Libraries, Web teams, Usability, User experience, Committees, Academic libraries, Teams,
User studies
Paper type Case study