Search
Now showing items 1-5 of 5
Exploring Service Philosophy Statements Using Qualitative Content Analysis
(2022-06-16)
This paper will describe a study in which we examined service philosophy statements at a diverse group of North American academic libraries. We used qualitative content analysis to examine their form and content to identify ...
Considerations of Providing Patent and Trademark Assistance Services at One’s Library
(2021)
Purpose – The authors’ goal in writing this article was to provide background information and detailed considerations to assist those wishing to provide patent and trademark assistance at their libraries. The major ...
Qualitative Content Analysis: A Reflection
(2020-10-13)
Like many public services librarians, we spend much of our time focused on improving service quality. We think of excellent service quality as meeting or exceeding customer expectations consistently over time. One approach ...
Managing the Changing Climate of Business Collections
(2020-01-28)
Librarians that support business programs are weathering competing priorities in business collection management driven by requests from faculty and students, increasing resource costs with limited budgets, institutional ...
Invest in Your Library: Why Your Institution's Librarians are a Valuable Asset in a Collaboration Portfolio
(2020-01-31)
Librarians are well situated to assist students with more than simply citation management or research papers. The specific skills of librarians lend themselves to working collaboratively across the campus to address students’ ...