Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management
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Citation
Shen, Haipeng; Huang, Jianhua Z. (2008). Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management. The Annals of Applied Statistics. Available electronically from https : / /hdl .handle .net /1969 .1 /179181.