| dc.creator | Weare, William H., Jr. | |
| dc.creator | Moffett, Paul | |
| dc.date.accessioned | 2017-03-15T22:04:46Z | |
| dc.date.available | 2017-03-15T22:04:46Z | |
| dc.date.issued | 2017-03-15 | |
| dc.identifier.uri | https://hdl.handle.net/1969.1/159816 | |
| dc.description | This poster was presented at ACRL 2017, the biennial conference of the Association of College & Research Libraries, a division of the American Library Association. | en |
| dc.description.abstract | Could customer service at your library be better? Some academic libraries are using a service philosophy statement to strengthen the quality of their service culture. A service philosophy statement communicates to users what they can—and should—expect from your library. This poster will examine these statements and identify themes, trends, and ideas. Discover how a service philosophy statement can support your public services team as they strive to meet and exceed customer expectations. | en |
| dc.language.iso | en_US | |
| dc.subject | Academic libraries | en |
| dc.subject | Customer relations -- management | en |
| dc.subject | Customer service | en |
| dc.subject | Public services (libraries) | en |
| dc.subject | Service philosophy statements | en |
| dc.title | You Talkin’ to Me? Communicating Service Expectations to Users through Service Philosophy Statements | en |
| dc.type | Presentation | en |
| local.department | University Libraries | en |
