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dc.creatorLeMire, Sarah
dc.creatorRutledge, Lorelei
dc.creatorBrunvand, Amy
dc.date.accessioned2016-04-05T15:29:18Z
dc.date.available2016-04-05T15:29:18Z
dc.date.issued2016
dc.identifier.citationLeMire, S., Rutledge, L., & Brunvand, A. (2016). Taking a fresh look: Reviewing and classifying reference statistics for data-driven decision making. Reference & User Services Quarterly, 55(3), 230-238. https://journals.ala.org/rusq/article/view/5934/7527en
dc.identifier.urihttp://hdl.handle.net/1969.1/156124
dc.description.abstractThis article describes the results of an extensive review of reference transactions from multiple service points at the University of Utah’s J. Willard Marriott Library. The review enabled us to better understand the types of questions asked at our service points and resulted in a new set of codes for categorizing reference transactions that focus on recording the kinds of expertise needed to answer each question. We describe the differences between our model and other scales for collecting reference questions. Our method for reviewing reference transactions and developing new codes may be useful to other libraries interested in updating how they collect reference statistics.en
dc.language.isoen_US
dc.publisherAmerican Library Association
dc.subjectResearch Subject Categories::SOCIAL SCIENCES::Other social sciences::Library and information scienceen
dc.subjectreference statisticsen
dc.subjectdata-driven decision makingen
dc.titleTaking a fresh look: Reviewing and classifying reference statistics for data-driven decision makingen
dc.typeArticleen
local.departmentUniversity Librariesen


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