The Impact of Internal Management on Organizational Performance
Abstract
This dissertation explores the impact of internal management on the performance
of public organizations. This research descends from the management matters research
agenda and uses the Meier/O'Toole model to present the organizational process. I
identify five types of internal management: goal setting, human resource management,
structure (delegation), budgeting and technology (use). Additionally, I identify multiple
indicators of performance: efficiency, outputs, service outcomes, responsiveness and
democratic outcomes. The development of measures of internal management and the use
of multiple performance indicators will allow for the development of a strategic guide for
management.
Citation
Sargent, Stephen A. (2009). The Impact of Internal Management on Organizational Performance. Doctoral dissertation, Texas A&M University. Available electronically from https : / /hdl .handle .net /1969 .1 /ETD -TAMU -2009 -08 -7163.