The Impact of Internal Management on Organizational Performance
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This dissertation explores the impact of internal management on the performance of public organizations. This research descends from the management matters research agenda and uses the Meier/O'Toole model to present the organizational process. I identify five types of internal management: goal setting, human resource management, structure (delegation), budgeting and technology (use). Additionally, I identify multiple indicators of performance: efficiency, outputs, service outcomes, responsiveness and democratic outcomes. The development of measures of internal management and the use of multiple performance indicators will allow for the development of a strategic guide for management.
Sargent, Stephen A. (2009). The Impact of Internal Management on Organizational Performance. Doctoral dissertation, Texas A&M University. Available electronically from