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Service Philosophy Statements in Academic Libraries: A Qualitative Content Analysis
(Taylor & Francis, 2018)
Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can—and should—expect from the library. ...
Looking for the Library: Using an Undergraduate Business Syllabi Analysis to Inform an Instruction Program
(Taylor & Francis Group, 2018)
This study analyzed 260 syllabi representing a year of the undergraduate curriculum from a business school. The syllabi were examined based on the mentions of the library from across three categories: spaces, resources, ...