Browsing Faculty Research by Subject "qualitative content analysis"

Now showing items 1-2 of 2

    • Exploring Service Philosophy Statements Using Qualitative Content Analysis 
      Moffett, Paul; Weare, William H., Jr. (2022-06-16)
      This paper will describe a study in which we examined service philosophy statements at a diverse group of North American academic libraries. We used qualitative content analysis to examine their form and content to identify ...
    • Qualitative Content Analysis: A Reflection 
      Moffett, Paul; Weare, William H., Jr. (2020-10-13)
      Like many public services librarians, we spend much of our time focused on improving service quality. We think of excellent service quality as meeting or exceeding customer expectations consistently over time. One approach ...