Crossing the Divide: A Case Study of Cross-Cultural Organizational Culture and Leadership Perceptions in a Faith-Based Non-Profit
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For this qualitative research a single case study was conducted of a faith-based non-profit organization, Health Education and Literacy Providers (H.E.L.P.), which operates simultaneously in the United States and Nigeria. The purpose of this study was to explore the cross-cultural leadership phenomena occurring within H.E.L.P. and to provide evaluation services and research data to the American members of H.E.L.P. Participants included a sample of the American board members, Nigerian board members, and Nigerian employees. Three data collection methods were used to achieve triangulation including participant observations, interviews, and analysis of documents. The first research objective was to investigate the cross-cultural leadership context by analyzing the organizational culture of H.E.L.P. in Nigeria. Results revealed H.E.L.P. was designed by American board members to operate as a bureaucratic culture with an emphasis on a business-like structure, centralized authority, compartmentalization, and efficiency. The Nigerian board members and employees, however, expressed a desire for a supportive culture that focused on love and harmony uncovering a discrepancy between American and Nigerian preferences in organizational culture typology. The results from the Global Leadership and Organizational Behavior Effectiveness (GLOBE) study were referenced to provide a cultural explanation for variations in organizational culture preferences. According to GLOBE study findings, the United States ranked higher on performance orientation meaning Americans are more likely to value results above people, ambition, and competitiveness, and explains the American?s desire for a bureaucratic organizational culture. Nigeria ranked behind the United States as a lower performance oriented society meaning individuals place high value on relationships and harmony, explaining their desire for a supportive culture. The second and third research objectives were to determine how H.E.L.P.'s Nigerian members perceive effective leadership within their culture, and determine how the Nigerians? definition of effective leadership supports or refutes the literature on prevalent Westernized leadership theories. Results indicated the overarching leadership theme perceived to be effective by the Nigerian members of H.E.L.P. was love. Several aspects of a loving leader were evident in the data and divided into five categories each with one subcategory. These findings supported both Transformational and Authentic leadership theories.
Muenich, Joelle 1987- (2012). Crossing the Divide: A Case Study of Cross-Cultural Organizational Culture and Leadership Perceptions in a Faith-Based Non-Profit. Master's thesis, Texas A&M University. Available electronically from