Browsing by Subject "consumer returns"
Now showing items 1-3 of 3
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(2016-02-04)In this dissertation, I develop econometric and optimization models to help retailers better manage their consumer returns. I shed light on some prevalent industry practices and beliefs relevant to consumer returns management ...
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(2022-03-09)Due to the ongoing and dramatic growth in the volume of consumer returns, retailers struggle with the trade-off in returns service strategies between implementing stricter return policies to lower operational costs and ...
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(2017-05-02)This dissertation offers two essays that together represent a deep investigation into consumer returns, channel integration via ship-to-store service, and omnichannel retailing practices. The results provide strong managerial ...