Browsing by Author "Goodwin, Susan"
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Item Listening to Our Students: Enhancing Library Instruction Through a Qualitative Assessment of Student Feedback(ISAST, 2012-07) Goodwin, Susan; Budzise-Weaver, TinaIn our ongoing effort to foster a culture of customer service excellence, Texas A&M University Libraries uses LibQUAL+ to conduct annual reviews of service quality as measured by those who matter most; our patrons. This yearly practice reflects our belief that, “only customers judge quality … [and that] … all other judgments are essentially irrelevant.” (Zeithaml, Parasuraman, and Berry, 2006). In an attempt to apply this philosophy to library instruction the authors examined approximately 25,000 post-instruction questionnaires collected from undergraduate and graduate students between 2005 and 2010. Free-text comments from the questionnaires were transferred to ATLAS.ti and the data was coded to identify common themes, patterns and issues across a range of demographics. This study had two aims. Our first objective was to capitalize on the rich source of qualitative data that student feedback provides as a basis for the development of instructional training programs. This is in contrast to the typical situation in which librarians, reflecting in isolation, seek to improve only their own instruction sessions. Using student feedback at a programmatic level, however, introduces a new dynamic; peer-to-peer learning. This simple initiative, we argue, takes the use of qualitative data to a new level and, in doing so, represents a significant advance in the training and development of instruction librarians. Our second objective was to expand and enrich the discourse on the scholarship of teaching within bibliographic instruction. We feel there should be a greater consideration within the literature of other voices, especially those of our students.Item New Things to Love @ Your Library(2008-02-12) Goodwin, SusanEnhance your courses and personal research with several new services and research tools available from the TAMU Libraries and the World Wide Web. We will pick up where we left off last year with a demonstration of some of our new databases from across the academic disciplines, value-added library services, as well as a show and tell of a few interesting websites and tools for research and leisure.Item [PPT] Listening to Our Students: Enhancing Library Instruction Through a Qualitative Assessment of Student Feedback(2012) Goodwin, Susan; Budzise-Weaver, TinaIn our ongoing effort to foster a culture of customer service excellence, Texas A&M University Libraries uses LibQUAL+ to conduct annual reviews of service quality as measured by those who matter most; our patrons. This yearly practice reflects our belief that, “only customers judge quality … [and that] … all other judgments are essentially irrelevant.” (Zeithaml, Parasuraman, and Berry, 2006). In an attempt to apply this philosophy to library instruction the authors examined approximately 25,000 post-instruction questionnaires collected from undergraduate and graduate students between 2005 and 2010. Free-text comments from the questionnaires were transferred to ATLAS.ti and the data was coded to identify common themes, patterns and issues across a range of demographics. This study had two aims. Our first objective was to capitalize on the rich source of qualitative data that student feedback provides as a basis for the development of instructional training programs. This is in contrast to the typical situation in which librarians, reflecting in isolation, seek to improve only their own instruction sessions. Using student feedback at a programmatic level, however, introduces a new dynamic; peer-to-peer learning. This simple initiative, we argue, takes the use of qualitative data to a new level and, in doing so, represents a significant advance in the training and development of instruction librarians. Our second objective was to expand and enrich the discourse on the scholarship of teaching within bibliographic instruction. We feel there should be a greater consideration within the literature of other voices, especially those of our students.Item Seeing (and Hearing) is Believing! How Screen Capture Software Makes Website Usability Data a More Effective Tool(American Library Association, 2004-06-19) Stark, Jeffrey; Goodwin, SusanTexas A&M University Libraries has adopted screen capture software as a tool to assist with website usability studies. This poster session provides an introduction to the software package used to record the usability sessions in which volunteers were asked to complete specific tasks on the Libraries’ website. It also outlines the steps involved to produce thematic videos to demonstrate various website “hotspots” (problem features) using clips from the first-hand testimonials of test subjects. Overall, this session will showcase how the power of screen capture can foster organizational buy-in and administrative support for website redesign through the presentation of “unbiased” data directly from the source – Sometimes seeing is believing!Item Using an Online Environment for a Long-Term Collaborative Writing Project(Association of College and Research Libraries, 2006-04-20) Williams, Joseph; Goodwin, Susan; Sharkey, JenniferIn October 2005, nine Library and Computing services faculty from six universities around the U.S. began writing a book collaboratively. The book, entitled Teaching with Technology: An academic librarian’s guide, will be published by Chandos Publishing, Oxford in early 2007. Each contributing author is writing, or helping write at least one chapter for the project. Because the authors are spread out geographically, and because the book is focused on technology use, we decided to use an online environment as a collaboration, project management, and professional networking tool during our 14-month project. The tool we selected is called Imeem, available for free from www.imeem.com.