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Listening to Our Students: Enhancing Library Instruction Through a Qualitative Assessment of Student Feedback
(ISAST, 2012-07)
In our ongoing effort to foster a culture of customer service
excellence, Texas A&M University Libraries uses LibQUAL+ to conduct
annual reviews of service quality as measured by those who matter most; our
patrons. This ...
[PPT] Listening to Our Students: Enhancing Library Instruction Through a Qualitative Assessment of Student Feedback
(2012)
In our ongoing effort to foster a culture of customer service
excellence, Texas A&M University Libraries uses LibQUAL+ to conduct
annual reviews of service quality as measured by those who matter most; our
patrons. This ...