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Qualitative Content Analysis: A Reflection
(2020-10-13)
Like many public services librarians, we spend much of our time focused on improving service quality. We think of excellent service quality as meeting or exceeding customer expectations consistently over time. One approach ...
Moving Forward: The Next-Gen Catalog and the New Discovery Tools
(2020-02-13)
This article explores two emerging solutions—next-gen catalogs and discovery products. A next-gen catalog provides an intuitive interface designed in accordance with current web standards. It incorporates features such as ...