Browsing by Subject "service quality"
Now showing items 1-3 of 3
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(2022-06-16)This paper will describe a study in which we examined service philosophy statements at a diverse group of North American academic libraries. We used qualitative content analysis to examine their form and content to identify ...
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(2020-10-13)Like many public services librarians, we spend much of our time focused on improving service quality. We think of excellent service quality as meeting or exceeding customer expectations consistently over time. One approach ...
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(2020-10-22)A proposed model of guest lodging experience value was tested. The model included four dimensions of guest lodging experience value: monetary, time, emotional, and escape. Lodging experience value was proposed to result ...