Browsing by Subject "customer service"

Now showing items 1-8 of 8

    • Customer Relations. 
      Wolf, Kenneth (Texas Agricultural Extension Service, 1977)
    • Do You Know…Your Clothing Stores. 
      Hard, Graham; Thurber, Joanne; Eaton, Fannie Brown; Roberts, Hazel; Elmore, Kay (Texas Agricultural Extension Service, 1969)
    • Exploring Service Philosophy Statements Using Qualitative Content Analysis 
      Moffett, Paul; Weare, William H., Jr. (2022-06-16)
      This paper will describe a study in which we examined service philosophy statements at a diverse group of North American academic libraries. We used qualitative content analysis to examine their form and content to identify ...
    • Qualitative Content Analysis: A Reflection 
      Moffett, Paul; Weare, William H., Jr. (2020-10-13)
      Like many public services librarians, we spend much of our time focused on improving service quality. We think of excellent service quality as meeting or exceeding customer expectations consistently over time. One approach ...
    • Service Philosophy Statements in Academic Libraries: A Qualitative Content Analysis 
      Moffett, Paul; Weare, William H., Jr. (Taylor & Francis, 2018)
      Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can—and should—expect from the library. ...
    • Solving Consumer Problems. 
      Bourland, Lynn; Carberry, Janice; Chenowith, Lillian; McCormack, Linda (Texas Agricultural Extension Service, 1975)
    • Solving Consumer Problems. 
      Fowler, Bonnie L.; Myers, Doris (Texas Agricultural Extension Service, 1972)
    • Solving Consumer Problems. 
      Myers, Doris (Texas Agricultural Extension Service, 1974)