Browsing by Author "Moffett, Paul"
Now showing items 1-5 of 5
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Moffett, Paul; Weare, William H., Jr. (2022-06-16)This paper will describe a study in which we examined service philosophy statements at a diverse group of North American academic libraries. We used qualitative content analysis to examine their form and content to identify ...
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Weare, William H., Jr.; Moffett, Paul; Cooper, John P. (Taylor & Francis, 2016-08-05)University Library at Indiana University-Purdue University Indianapolis is in the process of repurposing space currently occupied by the print collection. To prepare for further reallocation of library space, reliable ...
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Moffett, Paul; Weare, William H., Jr. (2020-10-13)Like many public services librarians, we spend much of our time focused on improving service quality. We think of excellent service quality as meeting or exceeding customer expectations consistently over time. One approach ...
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Moffett, Paul; Weare, William H., Jr. (Taylor & Francis, 2018)Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can—and should—expect from the library. ...
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You Talkin’ to Me? Communicating Service Expectations to Users through Service Philosophy Statements Weare, William H., Jr.; Moffett, Paul (2017-03-15)Could customer service at your library be better? Some academic libraries are using a service philosophy statement to strengthen the quality of their service culture. A service philosophy statement communicates to users ...