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    • Utility Marketing- Numbers Games, Technology Wars or Relational Marketing? 

      Gilbert, J. S. (Energy Systems Laboratory (, 1988-09)
      Natural gas and electric utilities seem to be feverishly interested in expanding their business base, improving consumption load factors while attempting to preserve their customers' profitability. They have turned ...
    • Utility-Customer Rate Negotiations Blackmail or Compromise? 

      Gilbert, J. S. (Energy Systems Laboratory (, 1988-09)
      Whether you are employed by an industrial or a large commercial establishment, you are now in a position to negotiate the price and service level of your energy sources. Utilities are busy designing creative methods ...