Medical transcription services: the use of independent contractors
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Medical transcription is the act of transferring a patient's medical history and treatment from oral to written form. Medical transcription services focus on providing medical transcription to a variety of medical specialists. At this time, there has been very little research performed on any aspect of the medical transcription industry. The work force of medical transcription services can consist of employees or independent contractors. This study will examine the use of independent contractors in medical transcription services. Specifically, this study will seek to determine why transcriptionists decide to work as independent contractors, the problems these transcriptionists face, and the problems medical transcription service owners encounter when they use independent contractors. Toward this end, I have surveyed medical transcriptionists working as independent contractors and medical transcription service owners who utilize independent contractors. These surveys are qualitative in design in an effort to obtain detailed responses from the participants. The results of these surveys will contribute to the discovery of the environmental and situational factors transcriptionists working as independent contractors face. This discovery can lead to an understanding of the factors that motivate these transcriptionists. Knowing the factors that motivate these independent contractors can contribute to increased job satisfaction and performance level if a company can develop managerial practices that raise worker motivation.
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Includes bibliographical references (leaves 43-44).
Reyna, Cara Joanne (1999). Medical transcription services: the use of independent contractors. Texas A&M University. Available electronically from