What Does Industry Expect From An Electrical Utility

Abstract

The electric utility industry is an important supplier to Union Carbide and as such must become a proactive participant in our quality programs which are aimed at continuous improvement in everything we do. The essential ingredients in the supplier quality programs we are developing include: 1. Performance and Delivery, 2. Conformance, 3. Responsiveness, 4. Communications, 5. Supplier Quality Efforts. The electric utility supplying each of our locations is our partner at that location. We do not have the same degree of flexibility to change electricity suppliers that we might have with other suppliers of goods and services. In order for our partnerships to work we must get to know each other better. We need to understand the other guy’s problems and then find ways to do business that are mutually beneficial to both of us. At Union Carbide our total quality process has started at the top of the corporation and is working its way throughout the organization. Our supplier quality programs are now beginning to take shape and we are relying upon our electric utility suppliers to become active in the final design and implementation of these programs.