The United States Unemployment Insurance Program is a very complex system where mistakes are inevitable, but information technology and communication innovations at the Department of Labor (DOL) have been successful at reducing the rate of improper payments. This issue of The Takeaway outlines how learning from the DOL’s strategies has the potential to benefit other government payment programs and save taxpayers money.
Bullock, Justin; Greer, Robert (2017). IT Can Be Done: Reducing Payment Errors in Unemployment Insurance. Mosbacher Institute for Trade, Economics & Public Policy. Available electronically from http://hdl.handle.net/1969.1/162376.
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