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dc.creatorWeare, William H. Jr.
dc.creatorMoffett, Paul
dc.date.accessioned2017-03-15T22:04:46Z
dc.date.available2017-03-15T22:04:46Z
dc.date.issued2017-03-15
dc.identifier.urihttp://hdl.handle.net/1969.1/159816
dc.descriptionThis poster was presented at ACRL 2017, the biennial conference of the Association of College & Research Libraries, a division of the American Library Association.en_US
dc.description.abstractCould customer service at your library be better? Some academic libraries are using a service philosophy statement to strengthen the quality of their service culture. A service philosophy statement communicates to users what they can—and should—expect from your library. This poster will examine these statements and identify themes, trends, and ideas. Discover how a service philosophy statement can support your public services team as they strive to meet and exceed customer expectations.en_US
dc.language.isoen_USen_US
dc.subjectAcademic librariesen_US
dc.subjectCustomer relations -- managementen_US
dc.subjectCustomer serviceen_US
dc.subjectPublic services (libraries)en_US
dc.subjectService philosophy statementsen_US
dc.titleYou Talkin’ to Me? Communicating Service Expectations to Users through Service Philosophy Statementsen_US
dc.typePresentationen_US
local.departmentUniversity Librariesen_US


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