Browsing by Subject "Customer Service"
Now showing items 1-3 of 3
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A Coded Analysis of Student Feedback and Implications for Bibliographic Instruction Programs
(2013-06-07)In an attempt to understand students’ perceptions of library instruction sessions, the authors sampled from over 25,000 post-instruction questionnaires to identify common themes, patterns and issues across a range of ... -
Listening to Our Students: Enhancing Library Instruction Through a Qualitative Assessment of Student Feedback
(ISAST, 2012-07)In our ongoing effort to foster a culture of customer service excellence, Texas A&M University Libraries uses LibQUAL+ to conduct annual reviews of service quality as measured by those who matter most; our patrons. This ... -
[PPT] Listening to Our Students: Enhancing Library Instruction Through a Qualitative Assessment of Student Feedback
(2012)In our ongoing effort to foster a culture of customer service excellence, Texas A&M University Libraries uses LibQUAL+ to conduct annual reviews of service quality as measured by those who matter most; our patrons. This ...